Refund policy

Last updated: May 8, 2026

At VYTA, we want you to be fully satisfied with your purchase. However, due to the nature of our products, we follow the return and refund guidelines below.

Return Eligibility

• Returns are accepted only for unopened products in their original, undamaged packaging, with all seals intact.
• You must request a return within 30 days of the delivery date.
• Items must be in the same condition as received, including original packaging, labels, and any included accessories.

Non-Returnable / Non-Refundable Items

For health, safety, and hygiene reasons, we do not accept returns or issue refunds on any product once the bottle or seal has been opened or tampered with.

• Opened eyedropper bottles
• Opened containers of liquids, powders, or other consumable products
• Any product where the safety seal has been broken

This policy helps protect all customers and supports proper handling standards for cosmetic and personal care products.

Exceptions

• If you receive a damaged, defective, or incorrect item, please contact us within 7–14 days of delivery with photos of the issue.

Refund Process

• Approved returns must be shipped back at your expense unless the return is due to our error.
• Refunds, if approved, will be issued to the original payment method within 7–10 business days.
• Shipping fees, handling fees, and restocking fees, if applicable, are non-refundable.

How to Request a Return

Contact our support team at support@vyta.world or through our contact form with your order number and reason for return.

Questions? Reach out — we’re here to help.